Legal

Terms of Service

Last updated: 9 August 2026 · Draft — commercial and legal review required.

1. Agreement

These Terms govern access to ALTERX websites, Alter Engine, ALTERX Platform, Cognitive AI by ALTERX, trials, APIs, documentation, and related services. By using the services on behalf of an organization, you confirm that you have authority to bind that organization.

The final Terms will identify the legal constitution and registration details of ALTERX.

2. Eligibility and accounts

You must provide accurate account information, protect credentials, use appropriate access controls, and notify ALTERX of suspected unauthorized access. An organization administrator may manage users, content, connections, permissions, and account settings.

3. Trials, previews, and beta services

Trial, preview, or beta functionality may be limited, changed, suspended, or discontinued. It may not be suitable for production or consequential use. Any trial period, usage cap, support scope, or deletion term will be shown at sign-up.

4. License and permitted use

Subject to the applicable agreement and payment obligations, ALTERX grants the customer a limited, non-exclusive, non-transferable right to use the service for authorized internal purposes during the applicable term.

No right is granted to resell, sublicense, reverse engineer, extract protected systems, or use the service beyond the permitted scope.

5. Customer content and instructions

The customer retains rights in Customer Content and grants ALTERX the rights necessary to host, process, transmit, and create requested outputs solely to provide, secure, support, and improve the contracted service as permitted by the agreement and privacy terms.

The customer represents that it has the rights and lawful basis needed to submit content, connect systems, and instruct processing.

6. Connected services

Third-party services are selected and authorized by the customer. Their terms, availability, and independent processing remain their responsibility. ALTERX may suspend a connection that creates security, legal, or operational risk.

7. AI outputs and verification

AI-assisted outputs may be incomplete, inaccurate, or unsuitable for a particular purpose. Customers must review outputs and configure human oversight appropriate to the risk, industry, and intended action.

ALTERX does not warrant that an output is legally, financially, medically, professionally, or factually correct.

8. Consequential actions

Customers must not rely on ALTERX as the sole decision-maker for actions that create legal or similarly significant effects without required human review, validation, permissions, and safeguards.

Customers are responsible for final decisions and for compliance with domain-specific law.

9. Customer responsibilities

• Authorized use by their users.
• Configuring roles, permissions, approvals, and connected systems.
• Reviewing plans, actions, outputs, and evidence.
• Maintaining lawful notices, permissions, and instructions.
• Protecting credentials and endpoint security.
• Avoiding prohibited or high-risk use without appropriate controls.

10. Fees and taxes

Final prices, metering, payment terms, taxes, renewal, cancellation, refunds, and late-payment consequences will be stated in an order form or approved pricing terms. Invented prices or refund promises are not published.

11. Confidentiality

Each party must protect the other party's confidential information with reasonable care and use it only for the agreement. Standard exclusions and compelled-disclosure procedures will be finalized in the customer contract.

12. Privacy and security

Processing of personal data is governed by the Privacy Policy, customer agreement, and Data Processing Addendum where applicable. Security commitments apply only to the documented service and scope.

13. Suspension

ALTERX may restrict or suspend access where reasonably necessary to address security risk, unlawful use, non-payment, material breach, harm to the service, or a legal requirement. Where practical, ALTERX will provide notice and an opportunity to remedy.

14. Termination and export

Termination rights, cure periods, export windows, deletion timing, and post-termination obligations will be stated in the order form or agreement. The product and website will not promise export or deletion behaviour that has not been implemented and tested.

15. Warranties and disclaimers

Final warranty and disclaimer language will be drafted by counsel. At minimum, the Terms distinguish documented service commitments from beta functionality, third-party services, customer-controlled configurations, and illustrative demonstrations.

16. Liability and indemnity

Liability caps, exclusions, indemnities, and exceptions are intentionally not finalized in this draft. They require commercial and legal approval and must align with the legal entity, insurance, customer segment, and applicable law.

17. Governing law and disputes

Provisional position, subject to counsel: These Terms are governed by the laws of India. Courts located in Hyderabad, Telangana will have jurisdiction, subject to mandatory law and any dispute mechanism stated in an order form.

18. Changes

ALTERX may update these Terms. Material changes will be communicated where required. Continued use after an effective date may constitute acceptance where legally permitted.

19. Contact

ALTERX, 8-1-346/10/A/1, Sabza Colony, Brindavan Colony, Toli Chowki, Hyderabad, Telangana 500008, India · alterx@alterx.co.in · +91 93905 85526.

Contact and grievance: alterx@alterx.co.in · +91 93905 85526 · 8-1-346/10/A/1, Sabza Colony, Brindavan Colony, Toli Chowki, Hyderabad, Telangana 500008, India